Privacy policy

The present Privacy Policy describes how your personal information is collected, used, and shared when you visit https://okpik-knits.com/ (the "Site") or make a purchase on it.

COLLECTED PERSONAL INFORMATION

When you visit the Site, certain information about your device is automatically collected, including information about your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, when you browse the Site, information about the individual web pages or products you view, the websites or search terms that led you to the Site, and information about how you interact with the Site is collected. These automatically collected pieces of information are referred to as "Device Information." Device Information is collected using the following technologies:

  • Cookies: These include session_id (unique session identifier), shopify_visit (no data retained, persists for 30 minutes), shopify_uniq (no data retained, expires at midnight the next day), cart (unique identifier, persists for 2 weeks, stores information about your shopping cart), secure_session_id (unique session identifier), storefront_digest (unique identifier, undefined if the store has a password, used to determine if the current visitor has access).
  • Log files: These track Site activity and collect data such as your IP address, the type of browser you use, your internet service provider, referring and exit pages, and timestamp data (date and time).
  • Invisible pixels, tags, and pixels: These are electronic files that record information about how you navigate the Site.

Additionally, when you make or attempt to make a purchase through the Site, certain information about you is collected, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. This automatically collected information is referred to as "Order Information."

When we use the term "Personal Information" in this Privacy Policy, we refer to both Device Information and Order Information.

HOW WE USE YOUR PERSONAL INFORMATION

In general, we use the Order Information we collect to process any orders placed through the Site (including processing your payment information, arranging the shipment of your order, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

  • Communicate with you.
  • Assess fraud or potential risks.
  • Provide you with information or advertisements about our products or services when it aligns with your communicated preferences.

We use Device Information (especially your IP address) that we collect to assess fraud or potential risks and, more generally, to improve and optimize our Site (e.g., by generating analytics on how our customers browse and interact with the Site and evaluating the success of our advertising and marketing campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties who assist us in using it for the purposes described above. For example, we use Shopify to host our online store - to learn more about how Shopify uses your Personal Information, please visit the following page: Shopify Privacy Policy.

We also use Google Analytics to better understand how our customers use the Site. For more information about how Google uses your Personal Information, please consult the following page: Google Privacy Policy. You can also disable Google Analytics here: Google Analytics Opt-out.

We may also share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or any other legal request for information that we receive, or to protect our rights.

BEHAVIORAL ADVERTISING

As mentioned above, we use your Personal Information to provide you with targeted advertisements or marketing messages that we believe may interest you. To learn more about how targeted advertising works, you can visit the Network Advertising Initiative (NAI) information page at: NAI Understanding Online Advertising.

You can opt-out of targeted advertising by:

Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at: DAA Opt-Out Portal.

DO NOT TRACK

Please note that we do not change our Site's data collection and usage practices when we detect a "Do Not Track" signal in your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access the personal information we hold about you and request that it be corrected, updated, or deleted. If you wish to exercise this right, please contact us using the contact details provided below. Additionally, note that we process your information to fulfill our contractual obligations to you (e.g., if you place an order on the Site) or pursue our legitimate business interests, as listed above. Please also be aware that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we retain the Order Information in our records unless and until you ask us to delete it.

CHANGES

We may need to update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.

CONTACT US

To learn more about our privacy practices, if you have questions, or if you wish to file a complaint, please contact us via email at contact@okpik-knits.com or by mail at the following address: 9444 rue de Chartres, Quebec, QC, G1G2N2, Canada.